IT Definition: Information Technology (IT) ka matlab hai computers aur software ka use
karke information ko create, process, store aur exchange karna.
ITeS Definition: ITeS (Information Technology Enabled Services) wo services hain jo IT
ka use karti hain business ki efficiency badhane ke liye. Jaise Call Centers, Medical Transcription.
2. BPO Services (Business Process Outsourcing)
Jab koi company apna kaam (jaise customer support) kisi dusri company se karwati hai, usse BPO kehte
hain.
For example, agar ek US company apna call center India mein chalvati hai, toh wo BPO hai.
Types of BPO Companies:
MNCs (Multi-National Companies): Jo multiple countries mein operate karti hain.
ISPs
(Indian Service Providers): Jo mainly India mein based hain.
GICs
(Global In-house Centers): Parent company ke hi apne office dusri country mein.
3. Applications of IT
Aajkal IT har jagah use ho raha hai. Kuch main areas:
Home Computing
Games khelna, Web surfing, Email
IT in Education
Smart Class, Digital Library
IT in Banking
ATM, Online Banking
IT in Health Care
MRI, ECG, Patient Records (HMS)
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🎮 Quick Quiz (Test Your Knowledge)
Q1. ITeS full form is?
(a) Information Technology Enabled Services(b) Indian Tech Services
Answer: (a) Information Technology Enabled Services
Q2. BPO full form is?
(a) Business Process Outsourcing(b) Bank Process Office